Our Commitment
At IMMERSE Coaching Company, we value the trust our clients place in us and are committed to delivering high-quality coaching experiences, learning programmes, events and resources.
Because our programmes involve dedicated planning, resources, facilitators, technology and delivery commitments, all purchases are considered final once completed. We believe commitment and follow-through create momentum.
By purchasing any IMMERSE programme, product or service, you confirm that you have reviewed the relevant programme information and agree to the terms outlined in this policy.
All Sales Are Final
All purchases made through IMMERSE Coaching Company are final.
We do not offer refunds after purchase, except in the limited circumstances outlined below or where required by applicable law.
This policy applies to coaching programmes, digital courses, events, retreats, workshops, summits and other IMMERSE offerings.
Payment Errors
If a verified payment error occurs, we will work with you to resolve the issue.
Examples include:
- Duplicate payments;
- Incorrect charges caused by a processing or administrative error.
Where a correction is approved, it will typically be resolved through the original payment method or another appropriate solution agreed with the client.
Digital Courses and Online Programmes
Access to digital courses and online programmes is provided following successful payment confirmation.
Once access details, programme links, materials or digital resources have been provided, the purchase is considered fulfilled and is not eligible for a refund.
Any access extensions granted by IMMERSE are offered at our discretion and are not guaranteed.
Coaching Programmes
Coaching engagements are designed around dedicated delivery schedules and reserved capacity for each client.
Once a coaching programme has been purchased, payments are non-refundable.
We understand that circumstances can change. Where a client provides advance notice, requests for adjustments, rescheduling or other arrangements may be reviewed on a case-by-case basis.
Any approved adjustment is at the discretion of IMMERSE and depends on operational feasibility.
Events, Retreats and Live Experiences
For retreats, conferences, summits, workshops and other live experiences, purchases are final due to commitments made in advance for venues, facilitators, planning, technology and resources.
If a client is unable to attend, refunds will not generally be provided.
Where possible, IMMERSE may consider alternative arrangements such as a transfer or credit. These options are discretionary, subject to availability and are not guaranteed.
Exceptional Circumstances
We recognise that exceptional circumstances may arise.
Requests involving significant personal circumstances may be reviewed by the IMMERSE leadership team.
Any exception approved by IMMERSE is considered on an individual basis and does not create an obligation to approve similar requests in the future.
Changes or Cancellation by IMMERSE
If IMMERSE Coaching Company needs to cancel or significantly change a programme, event or engagement, we will communicate directly with affected clients and provide an appropriate resolution based on the circumstances.
This may include rescheduling, transferring participation or another suitable arrangement.
Third-Party Payment Platforms
Where payments are processed through third-party platforms, those platforms may have additional terms relating to payment processing.
IMMERSE will support clients in resolving eligible payment-related issues in accordance with this policy.
Contact Us
If you have questions about this Cancellation & Refund Policy, please contact IMMERSE Coaching Company through the official support channel provided during your purchase process (via
info@immersecoaching.co)
By completing a purchase, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.
IMMERSE Coaching Company reserves the right to update this policy periodically to reflect changes in its programmes, services or operational requirements.
